Política de envío

Thank you for choosing SADOER. Below you will find key information regarding our order processing, shipping, and receipt policies.

Order Processing Time

All orders are typically processed and prepared for dispatch within 1–3 business days (excluding pre-sale items). Please note that minor delays may occur during peak holiday seasons or promotional periods. We strive to arrange shipment as promptly as possible.

Delivery & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery status.

Inspection upon Receipt

Please inspect your package thoroughly before signing for delivery:

  • If the exterior package is visibly damaged, leaking, or if items appear to be missing, please refuse to sign and contact us immediately.
  • Once the package is signed for, it is deemed delivered in intact and good condition. Claims for external parcel damage or missing items cannot be accepted after successful signature/delivery.

Customer Service & Inquiries

If you have any questions regarding shipping or need assistance with your delivery, please contact our support team:

  • WhatsApp: +86 15913189380
  • Working Hours: Monday to Friday, 9:00–18:00 (GMT+8)
  • Inquiries will be processed and replied to within 24 business hours.