Refund policy

Thank you for shopping with SADOER. Please review our return and refund policy below.

Return Window

Returns can be requested within 7 calendar days after the package has been delivered and signed for.

Return Eligibility & Requirements

Due to the personal care nature of skincare products, only unopened, unused products with intact original packaging are eligible for return (except in the case of verified quality defects).

Shipping Fees for Returns

  • The original international shipping fee is non-refundable.
  • Personal Reasons (e.g., change of mind, incorrect selection): Round-trip shipping fees must be borne by the buyer.
  • Quality Issues (e.g., product defect, deterioration, leakage, packaging damage): Return shipping fees will be covered by us.

Return Process

  1. Contact our customer support team first (WhatsApp: +86 15913189380) to request a return and obtain the designated return address and instructions.
  2. Safely pack the items in their original packaging and ship them to the provided address.
  3. Once we receive and inspect the returned items to verify their condition, we will process your refund within 3–5 business days. Refunds will be issued to your original payment method.

Non-Returnable Items & Scenarios

  • Products that have been opened, used, or unsealed.
  • Items damaged due to improper storage, misuse, or human error.
  • Items sent back to us without prior return authorization.
  • Return requests made after the 7-day return window.

Contact Customer Service

If you have any questions or wish to initiate a return, please contact us:

  • WhatsApp: +86 15913189380
  • Working Hours: Monday to Friday, 9:00–18:00 (GMT+8)
  • We reply to all inquiries within 24 business hours.